What methods of payment do you accept?

PayPal for both Australian and International customers

Bank Cheque & Money Order (Australian customers only)

Internet Banking & Direct Deposit

Western Union

See (Terms & Conditions) for further details.

International Customers we accept PayPal and Western Union

Taxes & Duties

International customers are solely responsible for import duties, taxes or other charges imposed by your government or their agency.

Do you have a minimum order? 

Please read our Terms & Conditions

Do you have a shop I can come and browse?

No, Catching Angels is not set up as a retail shop, our business is run as mail order. If you would like to see a particular item before making a purchase, you are welcome to make an appointment, so we can get the goods out for you to view, pay for and take with you.

How safe is it leaving my details on your website?

All information is transmitted via our 128 bit SSL encryption provided by ezimerchant ecommerce. See our (Security & Privacy Statement). 

Where do you ship to?

We ship local, interstate and world wide except to countries we deem to be a risk.

How long will my order take to arrive?

All freight is shipped with Australia Post and sent within 2 to 3 working days of receiving your order or payment. Shipping times will depend on destination. Find out all you need to know about the destination you are having your item shipped to http://auspost.com.au/apps/international-post-guide.html
 

How are shipping costs calculated?

Cost of shipping is worked out by our online postage calculator which is connected to Australia Post and is based on weight and destination of your parcel. Occasionally shipping many vary from amount charged at checkout. If you have been overcharged on shipping PayPal & direct deposit will either be refunded or extra stock given. On occasions the online postage calculator may be down and won't charge freight, if this happens we will notify you of the cost. Australian orders have the option of being shipped Regular, Registered or Express post. If you choose registered please add an additional $3.20 to your order total when making your payment.

How are orders packed?

Items are either sent in a padded envelope or box. All fragile goods are wrapped in either bubble wrap, void fill or both. We use recycled boxes to be cost effective on your freight and to be environmentally friendly.

How do I leave special instructions about my order?

Proceed to Checkout page and in the "Customer Instructions" you can leave extra information and instructions.
 

Can you source a product?

If we don't have a product listed every effort will be made to source the product for you at a reasonable price.

Do you wholesale?

We do not wholesale as our prices are already very competitive. If you are interested in a product and you require a large quantity, please email for a bulk quantity price.

Do you give discounts 

When you place and order with us, as a token of our appreciation for shopping with Catching Angels you will receive a 10% Discount Card with your order. Each time you order $20 or more (excluding freight) place your code in the Promotion Offer section in the checkout to receive your discount.

Cumulative purchases of $750 you will receive a Loyal Customer Award of 15%.

Purchases of $1,500 you receive an Advanced Customer Award of 20% - this is the highest discount given.

Please Note: Discount applies to products only, not to freight charges.